The player from Germany had requested a withdrawal less than two weeks prior to submitting this complaint. After some confusion regarding wagering requirements on the refunded amount, the casino confirmed that no additional wagering was needed and processed the withdrawal. The player from Italy had completed the rollover requirements for a reload bonus, accumulating a balance of approximately €1,124. The player was advised that withdrawal processing could take up to 14 days due to verification or high request volumes and was asked to provide an update on the withdrawal status after this period. The player from British Columbia had requested a withdrawal less than two weeks before submitting this complaint. The player from Switzerland is facing ongoing issues with her withdrawal due to a lengthy verification process.
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